Frequently Asked Questions
Expert advice on acoustic treatments and order support.
How do I know which acoustic panels are right for my room?
We offer a free acoustic advice service where our experts analyze your room dimensions and photos to recommend the specific bass traps, diffusers, and absorbers needed for your space.
What is the typical lead time for custom acoustic products?
Most of our products are handcrafted to order. Standard manufacturing times range from 5 to 15 business days, followed by shipping transit time to your location.
Do you offer international shipping?
Yes, GIK Acoustics ships worldwide. We have manufacturing facilities in both the USA and Europe to help minimize shipping costs and delivery times for our global customers.
Are your acoustic materials environmentally friendly?
Absolutely. We use Greenguard Gold certified insulation materials that are formaldehyde-free and utilize ECOSE technology to ensure high air quality in your home or studio.
What is your return policy for acoustic treatments?
We offer a 30-day return policy on all standard products. Please note that custom-sized items or panels with custom-printed fabrics are non-refundable.
How do I install the panels on my walls or ceiling?
Every order includes our proprietary mounting hardware. We provide specialized clips for wall mounting and optional wire kits or brackets for cloud-style ceiling installations.